These Terms apply to the SBARAlerts healthcare communication platform. Customer-specific pricing, service levels, HIPAA obligations, and commercial terms should also be addressed in signed agreements.
1Acceptance and Scope
By accessing or using SBARAlerts, the customer organization and each authorized user agree to these Terms and any applicable subscription agreement, order form, Business Associate Agreement, or service schedule.
2Authorized Users
Access is limited to authorized healthcare facilities, physicians, employees, administrators, and approved business users. Accounts are individual and may not be shared.
3Accounts and Security
Users must provide accurate information, protect credentials, use appropriate devices and networks, and promptly report suspected compromise. SBARAlerts may suspend access when reasonably necessary to protect the platform or affected organizations.
4Clinical Responsibility
SBARAlerts is a communication and workflow platform. It does not practice medicine, diagnose patients, recommend treatment, guarantee physician response times, or replace professional judgment, emergency procedures, or facility escalation policies.
5Acceptable Use
Users may not access records without authorization, upload malicious code, probe system security, share credentials, interfere with service, reverse engineer restricted components, or use the platform for unlawful purposes.
6Fees and Subscription
Fees, billing cycles, licensed-bed calculations, renewals, and payment obligations are governed by the applicable customer agreement or order form. Nonpayment may result in suspension after any required notice.
7Availability and Changes
SBARAlerts may perform maintenance, deploy security updates, modify features, or experience third-party interruptions. Material changes affecting customer use will be communicated when reasonably practicable.
8Suspension and Termination
Access may be suspended or terminated for material breach, security risk, unlawful use, nonpayment, or as otherwise permitted by the applicable agreement. Data export and deletion obligations are governed by contract and applicable law.
9Disclaimers
Except as expressly stated in a signed agreement, the service is provided on an “as available” basis to the maximum extent permitted by law. SBARAlerts does not warrant uninterrupted operation, specific clinical outcomes, or error-free third-party services.
10Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages. Any aggregate liability cap should be stated in the customer’s signed agreement.
11Governing Law
Unless a signed customer agreement states otherwise, these Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.
12Contact
support@sbaralerts.com